08:29, Friday 8th May 2026
LASHTASTICBYKERRI – TERMS OF BUSINESS
By booking an appointment with Lashtasticbykerri, you agree to the following terms and conditions.
BOOKING FEES & DEPOSITS
A £20 non-refundable booking fee is required for all new clients and all one-off full set appointments. Appointments are not secured or held until the booking fee has been paid.
Booking fees are transferable only where sufficient notice is given in line with the cancellation policy below.
PATCH TESTING
All new clients must attend a patch test at least 48 hours prior to their lash appointment. Failure to attend a patch test may result in your appointment being cancelled.
CANCELLATION POLICY
A minimum of 24 hours’ notice is required to cancel or rearrange an appointment.
Appointments cancelled with less than 24 hours’ notice will be charged at 100% of the booked treatment cost.
Clients who fail to attend an appointment without notice (“no shows”) will also be charged at 100% of the booked treatment cost.
LATE ARRIVALS
Please arrive on time for your appointment. Late arrival may result in reduced treatment time or your appointment being cancelled and charged in full where insufficient time remains to complete the treatment safely and to a high standard.
BOOKING THE CORRECT TREATMENT
Clients are responsible for booking the correct treatment and appointment duration. Treatment times are allocated based on the service booked.
If a client books an infill appointment but requires a full set, only the treatment achievable within the booked appointment time will be carried out.
If a client books a full set appointment but only requires an infill, the full set appointment cost will still apply, as appointment time has been reserved accordingly.
INFILL POLICY
Infill appointments are available up to four weeks from the previous appointment, provided a minimum of 40% lash extensions remain.
Appointments outside of this timeframe, or where insufficient lashes remain, may require booking as a full set.
NEW CLIENT APPOINTMENTS
New client appointments are currently available during weekday daytime hours only between 9am and 5pm. Evening and weekend appointments are reserved for existing regular clients.
PAYMENT OPTIONS
Klarna Pay in 3 is available on bookings over £55, subject to Klarna’s own terms and approval process.
RESULTS & AFTERCARE
Retention and results vary depending on aftercare, lifestyle, natural lash cycle and adherence to aftercare advice. Lashtasticbykerri cannot guarantee retention where aftercare instructions have not been followed.
RIGHT TO REFUSE SERVICE
Lashtasticbykerri reserves the right to refuse or discontinue treatment where deemed necessary for health, safety, inappropriate behaviour, repeated cancellations, or failure to follow salon policies.
Thank you for supporting Lashtasticbykerri 🤍
