New clientele

Please ensure you book a patch test if you've never had lashes with me before.

This is a mandatory requirement to protect all my clients and ensure adequate insurance is in place. No exceptions.

Terms of business

• One-off bookings require a £20 non-refundable deposit to secure the appointment. Regular, long-standing clients are not required to pay a deposit, unless otherwise advised.

• Cancellations within 24 hours of the appointment will result in loss of deposit, with certain exceptions at my discretion, as sometimes these situations cannot be avoided.

• Appointment changes can be made outside of 48 hours, and the deposit may be transferred once only. Any changes made after this time will require a new deposit.

• All new clients are required to attend a 15-minute consultation and patch test at least 48 hours prior to their appointment. This is the responsibility of the client to arrange.

If a patch test is not completed within the required timeframe, the appointment may be rescheduled outside of 48 hours with the deposit carried over once, or the deposit will be forfeited.

• Contact lenses must be removed for lash extension treatments.

• All makeup must be removed prior to your appointment, including eye makeup. Failure to arrive with clean lashes may result in reduced treatment time or rescheduling.

• Any alterations must be made during the appointment. Please ensure you are happy with your lashes before leaving, as any adjustments requested after you leave will be charged at £10 per 15 minutes.

• Any issues with lash shedding must be reported within 48 hours of your appointment. After this time, standard infill charges will apply.

• Please allow sufficient time for your appointment. Lash treatments are detailed and time-intensive, and treatment times may vary depending on eye shape, lash quantity, and the style chosen. It is not possible to complete a full set in one hour.

• Clients are expected to arrive on time. I work to a strict schedule to minimise disruption to other clients and to allow appropriate breaks between appointments.

• As I work from home, children may only attend appointments if they are able to sit quietly and unattended throughout the treatment. Interruptions cannot be accommodated, and for health and safety reasons, no food is permitted.

• Please do not attend your appointment if you are unwell.

• The remaining balance must be paid on the day of your appointment, by cash or bank transfer. Payment at a later time is not permitted unless prior agreement has been made.

Thank you 🤍